FAQ

bussiness

Common Questions

If you don't find the answer of your questions, Please don't hesitate to call or send e-mail us.

How many days will it take for my parcel to reach its destination abroad?

The delivery time depends on the type of service. In case of sending by express airlines, from the time of sending the parcel and leaving the country: for Gulf countries in 3 to 4 working days, for European countries in 4 to 6 days, for the United States and Canada in 5 to 7 days, for countries East Asia and Australia in 5-7 days. * In case of ground delivery, it will take 2 to 3 working weeks from the time the package is sent.

How do I know where my post has reached? What do I need to do to get information about the status of my position?

You can always enter your tracking code through the company's website (search section) and track it, or contact the company's head office directly during business hours.

What is the maximum weight and volume for sending parcels by express airlines?

There are different types of express services. Sending documents, gifts and special items: * The maximum weight for sending documents is 2 kg. * For sending gifts and goods, the maximum weight in one carton is 10 to 20 kg. If the shipment weighs more than that, it can be placed in several cartons and sent to several different addresses distributed. * To send goods that cannot be separated, for example (carpet, sofa, etc.) or to send goods that exceed the mentioned weight, they must be sent by cargo service, in this type of shipment, the minimum weight is 45 kg, and the maximum weight It is 3000 kg. * In terms of size, the length of the package or pallet should not exceed 300 cm and its height should not exceed 180 cm.

How much should the gifts and special items that I send in the express service cost?

If the price of the package is more than 40 euros, it will be subject to customs duties according to the customs laws of the destination country.

What is the difference between courier and cargo services?

Courier services include letters, gifts, special items and home delivery as soon as possible. Cargo is postal cargo and goods that have a high weight and volume and are placed in the commercial category, the recipient must go to the airport customs to pay taxes and duties and clearance.

Can I insure my shipment?

According to international shipping rules, each post is insured up to $20, no more! However, Surin Post will insure postal parcels according to its own rules and regulations at a rate of 9% of the price of the sent goods.

Is there a mail collection service at the sender's location?

The applicant can submit his application by registering on the company's website or by calling the company's numbers directly, so that the company's mobile team will go to the designated place and pick up the mail as soon as possible.

Is there a domestic delivery service?

All consignments with gift documents, personal items, samples of goods and all items allowed to be carried without restrictions in (weight, size and dimensions...) are sent by land to the cities of Kurdistan Region and Iraq according to the specified schedule, and It is provided to recipients through representatives and domestic partner companies.